Terms of sale
Cielo Gold is operated by Merch Troop LLC, California. These terms apply to every piece sold on this site. Last updated 2026.
Returns
Returns accepted if a piece is not as described.
Sales are final, with one exception. If a piece arrives and it is not as described, tell us within 3 days of delivery and we will pay the return shipping and refund you in full — that is our error, not yours, and you should not be out of pocket for it. Outside that, we do not accept returns for a change of mind, for fit, or because a piece reads differently in person than on screen. We do not offer exchanges — every piece is a one of one, so there is nothing to swap it for. Contact us before sending anything back so we can authorise the return and arrange the insured label.
The full procedure — what counts as not as described, what does not, and how a return is authorised and refunded — is set out on the returns and refunds page.
To start a return, use the enquiry form on the listing and tell us what differs from the description. We will reply with an insured, prepaid return label. Send nothing back before we have authorised it — an unannounced parcel is uninsured and we cannot be responsible for it in transit.
Refunds are issued to the original payment method once the piece is back with us and checked, normally within three business days of arrival.
What "not as described" means
It means the piece that arrived differs materially from what the listing said: the metal or karat is not what we stated, the gram weight or stone weight is materially out, the piece is damaged in a way the condition report did not disclose, or it is simply not the item pictured.
It does not mean a change of mind, a ring that does not fit, or a piece that reads warmer, cooler or smaller in person than it did on a screen. Photography and screens vary. Every listing gives metal, karat, gram weight, stone weight and measurements precisely so you can judge before buying, and we would rather answer a question first than process a return afterwards.
Condition reports
Each listing carries a written condition report stating what we know and, just as importantly, what we have not independently verified. Where a specification comes from the source rather than our own bench, the listing says so. We would rather under-claim and be right than describe a piece generously and disappoint you on arrival.
Payment
Card and bank wire are accepted, with the available methods stated on each listing according to its value. Above $5,000 we take bank wire only; this is a fraud control on high-value goods, not a preference. Card prices reflect the processing cost and are shown on the listing alongside the wire price.
Title passes on cleared funds. A card payment is not cleared funds until it has settled.
Shipping
Pieces ship from California by FedEx or UPS, ships within 1 business day of cleared payment. Fully insured for the purchase price, signature required on delivery.
We do not ship watches internationally. Jewelry may be shipped internationally by prior arrangement, at the buyer's cost and risk, subject to the destination's import rules.
Local collection in Orange County, California, by appointment.
We cannot redirect a parcel once it is in transit, and we cannot mark a shipment as a gift or understate its value on a customs form.
One of one
Every listing is a single specific item and the photographs are of that exact piece. When it sells, the listing comes down. We do not substitute a similar piece.
Privacy
The enquiry form collects the name, email and phone number you give us, and we use them only to answer you about the piece you asked about. Payment details are handled by our payment processor and never reach our servers. We do not sell or share your details with anyone for marketing.
Contact
Every listing carries an enquiry form, and that is the fastest route to us. Questions about an order, a return or a piece you are considering all go to the same place and are answered by a person.