Talk to Cielo Gold

Viewing and pickup in Fullerton by appointment · Serving Orange County

Questions about a piece or your order? Send us a message or call. We reply the same business day. Monday to Friday, 9am – 5pm Pacific.

Use the form

Or call

(562) 365-4513, monday to friday, 9am – 5pm pacific. If it goes to voicemail, leave the piece you are asking about and we call back the same business day.

The form above reaches the same place and goes straight to the people who own the pieces. Tell us which listing you mean if it is about a specific one — or paste the link — and be as specific as you like. We can help with measurements, payment, delivery, or choosing a piece.

We answer questions about weights and measurements, send additional photographs and video, quote insured shipping to your address, arrange wire instructions, and set up local collection in Orange County. We are also happy to say when a piece is not right for what you are describing.

About an order you have already placed

Use the same form and include the name the order was placed under. Each in-stock piece ships within 1 business day of cleared payment, and tracking goes out when the label is created. If a parcel is late, in the wrong place, or arrives looking as though it has been opened, tell us before you sign for it if you can and immediately after if you cannot.

Starting a return

Message us within 3 days of delivery and say what differs from the description. We authorise the return and send an insured, prepaid label — you are not out of pocket for our mistake. Do not post anything back before we have authorised it, because an unannounced parcel travels uninsured. The full policy is on the returns page.